Results of the CNCCookbook 2017 CNC Router Survey, Part 2

In the first part of our 2017 CNC Router survey series, we covered:

• Hobby vs Professional User Segments
• CNC Router Market Share
• Customer Satisfaction by Manufacturer
• Size and Features of CNC Routers
• Type of Materials Being Cut

In this installment, we'll drill down a little more deeply and find out a little more about why respondents awarded the Customer Satisfaction scores they did.

What Features are Most Important to CNC Router Users?

To get an idea how to answer this question, I analyzed the responses to the question, "Which 3 features do you like the most about your CNC Router?"  Here are the results:

There doesn't appear to be any additional text in your request, could you please provide the text that you want me to rephrase?

Let's go over each so I can clarify what they mean and call out the winner in each category:

#1: Accuracy:  Precision, accuracy, and repeatability were all frequently mentioned.  The Carbide 3D / Shapeoko machines were #1 in this category.

#2: Quality:  Users favor machines that are rugged, rigid, and generally of higher quality.  Carbide 3D / Shapeoko machines were #1 in this category.

#3: Value:  Users complimented machines they felt were a good value. Carbide 3D / Shapeoko machines were #1 in this category.

#4: Ease of Use:  Ease of Use, most due to the software / controller used by the machine were very important.  Carbide 3D / Shapeoko machines were #1 in this category.

#5: Performance:  Performance and speed were frequent mentions.  Carbide 3D / Shapeoko machines were #1 in this category.

#6: Support: Support, training and good documentation were all important.  Carbide 3D / Shapeoko machines were #1 in this category.

#7:  Size:  Size of the work area was mentioned.  Carbide 3D / Shapeoko machines were #1 in this category.

#8:  Customizable:  The ability to customize the machine because it has an open platform, is easily hackable, or just because it has a lot of options available were all important to our respondents.  This category was a 3 way tie between Inventables, CNC Router Parts, and Carbide 3D / Shapeoko.

Wow!

Carbide 3D / Shapeoko was #1 in 7 of the 8 categories.  It's no wonder they score so well on Customer Satisfaction!

Announcing the CNCCookbook 2017 Reader's Choice Award

Given how Carbide3D nearly swept all the major customer satisfaction dimensions as #1, we felt it only fitting to award them the 2017 Reader's Choice Award for CNC Routers.

Congratulations, guys, and keep up the good work!