In the first part of our 2017 CNC Router survey series, we covered:
- Hobby vs Professional User Segments
- CNC Router Market Share
- Customer Satisfaction by Manufacturer
- Size and Features of CNC Routers
- Type of Materials Being Cut
In this installment, we’ll drill down a little more deeply and find out a little more about why respondents awarded the Customer Satisfaction scores they did.
What Features are Most Important to CNC Router Users?
To get an idea how to answer this question, I analyzed the responses to the question, “Which 3 features do you like the most about your CNC Router?” Here are the results:
Let’s go over each so I can clarify what they mean and call out the winner in each category:
#1: Accuracy: Precision, accuracy, and repeatability were all frequently mentioned. The Carbide 3D / Shapeoko machines were #1 in this category.
#2: Quality: Users favor machines that are rugged, rigid, and generally of higher quality. Carbide 3D / Shapeoko machines were #1 in this category.
#3: Value: Users complimented machines they felt were a good value. Carbide 3D / Shapeoko machines were #1 in this category.
#4: Ease of Use: Ease of Use, most due to the software / controller used by the machine were very important. Carbide 3D / Shapeoko machines were #1 in this category.
#5: Performance: Performance and speed were frequent mentions. Carbide 3D / Shapeoko machines were #1 in this category.
#6: Support: Support, training and good documentation were all important. Carbide 3D / Shapeoko machines were #1 in this category.
#7: Size: Size of the work area was mentioned. Carbide 3D / Shapeoko machines were #1 in this category.
#8: Customizable: The ability to customize the machine because it has an open platform, is easily hackable, or just because it has a lot of options available were all important to our respondents. This category was a 3 way tie between Inventables, CNC Router Parts, and Carbide 3D / Shapeoko.
Carbide 3D / Shapeoko was #1 in 7 of the 8 categories. It’s no wonder they score so well on Customer Satisfaction!
Announcing the CNCCookbook 2017 Reader’s Choice Award
Given how Carbide3D nearly swept all the major customer satisfaction dimensions as #1, we felt it only fitting to award them the 2017 Reader’s Choice Award for CNC Routers.
Congratulations, guys, and keep up the good work!
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Bob is responsible for the development and implementation of the popular G-Wizard CNC Software. Bob is also the founder of CNCCookbook, the largest CNC-related blog on the Internet.